Ombudsman

The Ombusman (Garante dei diritti) is an independent and autonomous body, provided for by the University Statute (art. 23).

The Ombusman intervenes when violations of rights or protected interests are reported due to problems relating to the application of internal regulations, dysfunctions in the organization of the administration or teaching in cases where a problem has not been resolved ordinarily at the dedicated offices or bodies.

The  Ombudsman is not a Public Relations Office (PRO) or a Complaints Office. It cannot replace the offices of the University. Consequently, in case of administrative or organisational matters, it is necessary to contact the Ombusman only after having requested the competent offices to re-examine the matter. 

For the same reason, in the event of problems related to teaching, it is advisable to contact the competent President of the course  or Vice-Rectors or Delegates first.

After the appropriate investigations, the Ombusman pronounces with a reasoned opinion that is communicated both to the Rector and to the interested parties.

The entire procedure is free of charge.

The opinions expressed are published anonymously, without any reference to the identification data of the data subjects.

The Ombudsman is required by the University Regulations to submit an annual report on their activities to the Rector by February 15th of every year.

Members of the University (professors, researchers, students, staff) may request protection when they consider themselves to have been harmed by acts that constitute violations of the fundamental freedoms and rights of the University Statute and, in particular, those set out in Article 2. 

Requests addressed to the Ombudsman also concern the principles of impartiality, transparency and fairness of activities carried out within the University, as set out in the Charter of Student Rights and Duties. 

Finally, the Ombudsman may also be contacted in the event of violations of the provisions contained in the Code of Conduct for the protection of personal freedom and dignity.

Consult the relevant webpage in Italian.