The ombudsman (garante) is an office provided for in the University Statute: it operates and expresses opinions to guarantee freedom of teaching and research and the rights of students, academic and technical/administrative staff.
The ombudsman advises also on issues regarding the code of ethics of the University of Florence. The ombudsman office is not an information desk; its function is to step in when a complaint is filed regarding actions carried out by the University that may be in violation of the current university laws.
To access the ombudsman one should send an email stating the case via a form downloadable from the University website. The procedure is free of charge and total privacy regarding all parties concerned is assured.
Ombudsman of the University of Florence
Piazza S. Marco, 4 - Florence
Ph: 055 275 7257 - Fax: 055 275 7631
Hours: 9 am-1 pm by appointment with a detailed memo regarding the object of the consultation.
More details in the Italian webpage