PRO | Public Relations Office

The Public Relations Office (PRO) - Ufficio Relazioni con il Pubblico (URP)-, established by Legislative Decree no. 29/1993 and broadened in its functions by Law 150/2000, promotes administrative transparency, dialogue with users and facilitates access to documents. The PRO is a sub-structure of the Functional Unit “Products and Tools for Institutional and Student Communication”.

The University's PRO

• helps one to easily guide himself or herself in regard to the activities and services offered by the university, directing users on the basis of their needs and requests, bearing in mind the activity of the call centre as the first point of reference for any queries students may have
• facilitates the right of access to documents
• contributes to improving the quality of the University's activities and services by receiving reports and suggestions

Prospective freshmen and high school students interested in learning about degree courses and how to enrol at our university can consult the Orientation section of the website.

Already enrolled students can consult the Student Administration Offices.

Access to administrative documents is a general principle of the administrative activity of the University of Florence, in order to encourage participation and to ensure impartiality and transparency.

The PRO receives requests and applications and forwards them to the competent offices.

• University regulations governing the right of access (Regolamento di Ateneo sulla disciplina del diritto di accesso)

• Request for access to administrative documents (rtf - pdf)
  to be completed and submitted to view or obtain copies of administrative documents
• Request for civic access (rtf - pdf)
  to be completed and submitted to request documents or information not published in the website’s Amministrazione Trasparente section
• Request for generalised civic access - FOIA (rtf - pdf)
  to be submitted to request documents, data and information not subject to mandatory publication 
• Request for review (rtf - pdf) 
  to be completed and submitted in the event of total or partial rejection of the request for generalised civic access or of failure to reply within the deadline
• Table of costs (rtf - pdf)

In order to improve services, it is possible to submit complaints, reports and suggestions concerning acts or behaviour that in the opinion of users have placed obstacles or limitations on the usability of the services offered by the University.

• complaints, reports and suggestions form (rtf - pdf)