Ombudsman

The Ombusman (Garante dei diritti) is an independent and autonomous body, provided for by the University Statute (art. 23).
He chairs the Guarantee Commission for the verification of violations of the Code of Ethics (art. 7).

The Ombusman intervenes when violations of rights or protected interests are reported due to problems relating to the application of internal regulations, dysfunctions in the organization of the administration or teaching in cases where a problem has not been resolved ordinarily at the dedicated offices or bodies.

The  Ombudsman is not a Public Relations Office (PRO) or a Complaints Office. It cannot replace the offices of the University. Consequently, in case of administrative or organisational matters, it is necessary to contact the Ombusman only after having requested the competent offices to re-examine the matter. 

For the same reason, in the event of problems related to teaching, it is advisable to contact the competent President of the course  or Vice-Rectors or Delegates first.

After the appropriate investigations, the Ombusman pronounces with a reasoned opinion that is communicated both to the Rector and to the interested parties.

The entire procedure is free of charge.

The opinions expressed are published anonymously, without any reference to the identification data of the data subjects.

The Ombudsman is required by the University Regulations to submit an annual report on their activities to the Rector by February 15th of every year.

The Ombudsman, for the four-year period 2025-2029, is Carmelo Cantone.

Ombudsman of the University of Florence 
(Garante dei Diritti dell'Università di Firenze)
Piazza San Marco, 4 - Firenze
garante.diritti(AT)unifi.it
PEC: garante.diritti(AT)pec.unifi.it
Ph: 055 275 7257
By appointment with a detailed memo regarding the object of the consultation.

Opening hours: Tuesday, Wednesday and Thursday from 9 am to 1 pm

Consult the relevant webpage in Italian.